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Michelle Mitchell‚ Charity Director for Age Concern and Help the Aged said:

"Vulnerable older people and their families are being let down just when they need it most. Not getting any help when they need it or getting poor quality carers can lead to a devastating loss of dignity.

“They are naturally angry about this because they feel let down. It is not acceptable for care providers to cut corners by not training staff properly or not supporting them to carry out procedures properly.

"The current care and support system needs straightening out‚ starting with a new national entitlement to services that is designed around people’s needs. 

“Politicians face tough choices but must grasp the nettle to deliver a system that treats older people with the dignity and respect they deserve."

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Notes to Editors

• Undercover reporters were given award-winning training by Age Concern Training before finding work as home carers for the BBC documentary. The training is award winning and exceeds National Minimum Standards.
• Age Concern England and Help the Aged have joined together to form a single charity dedicated to improving the lives of older people.
• Spokespeople are available for interview on the quality of home care. Please email Zena Ambrose to make arrangements or 020 8765 7512. Out of office hours please call 07071 243 243.

Fact file

• Eight out of ten people think paid-for carers are not allowed enough time to give adequate care to vulnerable older people. (“Lifestage” polling‚ Age Concern Research Services 2008)
• Six in ten people think care and support services do no more than provide the minimum standard of care that providers can get away with. (“Lifestage” polling‚ Age Concern Research Services 2008)

Media Contact: Zena Ambrose
Tel: 020 8765 7512
Out of hours: 07071 243 243